for Herekoko, customer satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from the delivery date to request a return & exchange.
What is my return shipping cost?/ Will you pay for the return shipping cost?
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose.
NOTE: Please do not return items to the address on the waybill, this is the carriers' warehouse address, not our returning address.
If due to our reasons, the products received are damaged or not correct, Herekoko will resend a correct or a new product, and the consumer is not required to bear the cost to get a new product.
How to Start a Return & Exchange?
to apply for a case of return or exchange, please email to our customer service and include the order number and the question you want to solve together with a picture of the product if necessary. You will then receive an email with our returning address which you will use to ship back the items.
1. Tracking number is required to complete the return. It will help us to track your return status and process. Please note the provided tracking number must be trackable.
2. All returned items should be unwashed and unworn with original tags and hygiene strips attached. We do not accept a returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
3. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process. Once your refund has been issued, you will receive a refund notification email.
If you have any other questions, do not hesitate to contact our customer service at firstname.lastname@example.org, and we will reply to you asap.