Free shipping policy

For orders over $59.00, you can enjoy free Standard Shipping.(Our cash on delivery orders only support Japan, Taiwan, Hong Kong and Singapore.)

***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

 Japan, Taiwan, Hong Kong and Singapore SHIPPING COST

Standard and Expedited Delivery 

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour. 

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. For expedited shipping fee, you need to contact vipservice@mail.herekoko.com or our Facebook to get further information. 

• Do you ship internationally?

Yes, we do offer worldwide shipping! Payment methods vary in different countries, please contact our customer service staff.

• How long does shipping normally take?

1. Processing Time Normally 3-5 Business Days
2. Shipping Time
3. For Japan, Taiwan, Hong Kong and Singapore orders : 
4. Standard Shipping: 7-10 business days 
5. For non-US orders : 
6. Standard Shipping: about 10-15 business days 
7. Receiving Time=Processing Time+Shipping Time

Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery. 

• How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

• Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. 

• When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

• How do I track my order?

For worldwide common tracking tool: www.17track.net

• Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with total value (after discount) over USD 59 under normal circumstances, and a flat shipping fee will be required otherwise.The shipping cost of the return and exchange shall be borne by the buyer.

Import Taxes & Duties 

In some countries, like Japan, our prices include consumption tax, and you only need to pay the price on the bill. For further details of charges, please contact your local Customs office directly. 

Still not getting your answers? Email us anytime at vipservice@mail.herekoko.com You can even contact us on Facebook.